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Phoenix de Los Flamingos SL
CIF B93252245

c/o M&W Abogados SL
Calle Jésus Puente 27
29660 Puerto Banús
Málaga, España
Mobile Marta +34686285582

Thanks a lot for your enquiry!

Frequently Asked Questions

    • What is required to secure a booking ?

      We need a signed copy of the rental agreement and a copy of the passport (or EU ID Card for EU residents) of each guest. Once your booking is confirmed, you will be able to upload a scan of those documents in the guest section of this website.

      We need to receive the payment of your reservation fee which corresponds to 30% of the rental fee.
    • What is the rental deposit ? 

      In order to cover the possible damages, we request a deposit of €500 to be paid at least 2 weeks prior to your check-in date. The deposit will be refunded in all or in part after a check-out inventory, no longer than 2 weeks after your check-out date. For Villa Phoenix bookings we request a deposit of 6.000€.
    • When do I need to pay the remaining of the rental fee ?

      The remaining 70% are to be received at least 30 days prior to your check-in date.
    • How do I make the payments ?

      For security and cost-efficiency reasons, we only accept bank wire transfers to our corporate Sabadell Bank Account in EUR (Euro). For non-European transfers, please make sure that all bank and currency charges are taken care of.
      • Phoenix de Los Flamingos S.L., Mirador de Los Flamingos, Flamingos II, 29679, Benahavís, Málaga, Spain.
      • IBAN: ES61 0081 0678 4600 0193 1697
    • What is the Cancellation Policy ?

      • Up to 90 days before check-in: 10% cancellation fee.
      • Between 90 days and 30 days before check-in: 30% cancellation fee.
      • Less than 30 days before check-in: 100% cancellation fee.
      • The paid deposit is always refunded in case of cancellation.
      We encourage you to subscribe your own cancellation insurance.
    • What about linens and towels ?

      All our properties are equiped like in a luxury hotel. We provide professional quality linen and towels in all bathrooms (4 towels per persons), together with shower gel and shampoo.

      Villa Phoenix is provided with linen, towels, bathrobes, slippers and pool towels. Bathrooms are equipped with shower gel, shampoo, body milk, cleansing hand wash and moisturizing hand lotion.

    • What guest information do I get for the rental ?

      • GPS position of the property and directions from Málaga International Aiport.
      • How to use the keys and remote control for fences and garage door.
      • Identification of the reserved parking garage.
      • Wi-Fi Router and access code.
      • What to do when checking in.
      • What to do when checking out.
      • How to use the safes.
      • How to use the remote control for TV and Satellite tuner / decoder.
      • How to use the SONOS sound system.
      • Useful contacts and phone numbers.
      • This illustrated guest guide will be available in PDF format in your guest section of this website before your check-in.
    • What is the standard bedroom configuration and can it be changed ?

      • The main bedroom has a double bed.
      • The second bedroom has two single beds.
      • However the configuration of each bedroom can be changed upon request.
      • There is a 50€ charge for reconfiguration for residency of one week or less.
      • In Villa Phoenix, Suites St Andrew and Hirono have double bed, rest of suites are featured with 2 single beds configured as double, that can be adjusted to your specific requirements.
    • Is there an inventory list ?

      A complete illustrated inventory list will be available in PDF format in your guest section of this website before your check-in.
    • What charges are included and what are the extras ?

      Our rental fees include 10% VAT. They include electricity and water consumption for a responsible usage (e.g. switching off heating / airco when opening a window or leaving the property for the day, etc). We request cleaning and laundry services after your check-out to restore the property to the state in which you found it at check-in, for which we charge 90€ for single bedroom occupancy (1-2 guests) and 100€ for double bedroom occupancy (3-4 guests).

      In case of residency for two weeks in a row or more, we provide 1 free intermediary weekly cleaning, laundry, shower gel and shampoo refill service and free bedroom reconfiguration upon request.

      Should you need a more frequent service during your stay, the above rate will be charged each time. Please request this service in advance of your arrival.

      Villa Phoenix offers 3 hours daily cleaning service in suites and change of linen once a week.

    • Are there compulsory check-in and check-out days and hours?

      Standard weekly rentals are from Saturday to Saturday, unless agreed before. For logistics reasons, non standard check-in / check-out dates can only be granted in low reservation periods.

      The standard check-in time is 16:00 and the standard check-out time is 10:00. Non-standard check-in / check-out times need prior agreement and can only be granted when the property is not booked "back-to-back".
    • Can I rent a property for less than a week ?

      Yes. However our pricing policy is not optimized for very short term rental, unlike a hotel. We'll be happy to give you a quote for shorter rental upon request.

      For Villa Phoenix bookings please check price list.

    • Can I rent a property for several weeks in a row ?

      Yes. Subject to availability, we have discount policies for multi-weeks rental, in addition to free cleaning and laundry service once a week, please place your request.
    • Do I need a car ?

      Although the properties can be reached by public transportation (up to a certain distance from the property) and taxi, we highly recommend you to have your own car or rent one at the Málaga airport. We do no have any special agreement wiith any rental car company but we find that RecordGo and GoldCar quite often offer the best rates. Each property has covered secure parking.

      For Villa Phoenix guests rental car service is available.  

    • What does "Pending" in the property calendar mean ?

      "Pending" means that those days have been requested but the booking process is not complete yet (waiting for documents or payment of reservation fee). Should you request dates that are "Pending", you will get priority in case the initial booking cannot be completed. Once a "Pending" reservation is complete, the status changes to "Booked".
    • What are the low, mid, high seasons ?

      The rental rates vary from the time of the year.  The type of season in represented with a color code in the property calendar. Should your booking overlap two types of seasons, the overal rental rate will be computed pro-rata the number of days in each season.
    • Are pets allowed in the properties ?

      Pets are NOT allowed in the properties.
    • Is smoking permitted in the properties ?

      Smoking is NOT permitted inside the property.
    • Can I buy food, drinks and utilities near the properties ?

      Yes. Although we are not associated with any grocery store, we glady provide you with a list of recommanded stores and night shops in the vicinity of our properties.

      For Villa Phoenix guests shopping service is available.

    • Are there recommended restaurants near the properties ?

      Yes. We live in the paradise of international cuisine. Although we are not associated with any restaurant, we gladly provide you with a recommanded set of restaurants offering various types of cuisine, based on our own experience and the experience of our guests. In exchange you are encouraged to share with us the nice restaurants that you discover by yourself.

      Villa Phoenix guests can on request enjoy concierge services.

    • Are there recommended places to visit and activities to do ?

      Yes. There are always so many things to do and never enough time. Although we are not associated with any of those places, we will gladly inform and advise you.
    • Are there any preferred rates and conditions for Golf and Spa ?

      Yes. Should you rent one of our properties in Los Flamingos, we have various special deals with Villa Padierna Golf and Spa Resort, up to full membership status. Please inquire.
    • Can I rent sports equipment ?

      Yes. We live in a sports paradise. Although we are not associated with any sports equipment rental company, you can have top quality golf equipment, bikes, watersports, etc, delivered to your rental property. Travel light !

      For Villa Phoenix guests this service is available on request.

    • Are there medical facilities near the properties ?

      Yes. We are located in the midst of doctors, specialists, clinics and hospitals that are treating international patients and therefore speak multiple languages. There are also plenty of pharmacies.
    • Any additional questions ?

      Please use the contact page to place your questions.


Complying with the Act 34/2002 of 11th July regarding Company Services for Information and Electronic Commerce, we inform you that PHOENIX DE LOS FLAMINGOS S.L., domiciled at: Urb. Los Flamingos II C/Marqués de Padierna 4, Parcela 5, Ctra. Cádiz, Km. 166, 29679 Benahavís- Malaga-Spain, and tax number CIF: B93252245 in the Registry of Malaga, is the title owner of this website.
According to the provisions of the Spanish Organic Act 15/1999 regarding Personal Data Protection, in the event that an e-mail is sent to us, or that a data collection form is filled in, we inform you that the personal data given to us will be registered in the file for which PHOENIX DE LOS FLAMINGOS S.L, is responsible. The purpose of the same is to deal with the enquiry, maintain a commercial relationship and to send by any means including by e-mail, or other equivalent electronic communication, publicity or promotional information regarding the products or services of the company. By accepting the terms of use and privacy policy, you agree that PHOENIX DE LOS FLAMINGOS S.L, can provide your personal data. This includes also partners who is involved to comply with the aim of the blog & website.
PHOENIX DE LOS FLAMINGOS S.L, will not sell or transfer your data to third parties.
You will be able to express refusal of your data being processed by PHOENIX DE LOS FLAMINGOS S.L for publicity purposes and to exercise your rights of access, rectification, cancellation and opposition in accordance with that established in current legislation, by writing to the following address: Urb. Los Flamingos II C/Marqués de Padierna 4, Parcela 5, Ctra. Cádiz, Km. 166, 29679 Benahavís- Malaga-Spain or to the e-mail address info@phoenixdelosflamingos.com
PHOENIX DE LOS FLAMINGOS S.L. declares that it has adopted all the necessary and relevant security measures as established in the Spanish Royal Dcreee 1720/2007 of 21st December, by which the Regulatory Decree implementing the LOPD [Ley Orgánica de Protección de Datos – Spanish Personal Data Protection Act] was approved, and that it has established all technical methods within its means to avoid the loss, wrongful use, alteration, non-authorized access or theft of the data you may supply. All the contents of the website, and in particular trade names, business names, industrial designs, designs, texts, photographs, graphics, logos, icons, software and any other signs that may be used in industry and business, are protected by the industrial property and intellectual rights of PHOENIX DE LOS FLAMINGOS S.L. Their use and/or reproduction are therefore prohibited without the express consent of the company.
PHOENIX DE LOS FLAMINGOS SL, will not be responsible for infringements of intellectual property or industrial rights of third parties originating from the inclusion in the website of trademarks, business names, industrial designs, patents, designs, texts, photographs, graphics, logos, icons or software corresponding to third parties who, when including them in the website, have declared they are the title owners of the same.
The user of this website is obliged to use the contents of the website in a conscientious, correct and legal manner and undertakes:
a) Not to use the contents for objectives or purposes contrary to the law, to public morals and to normal customs or public order.
b) Not to reproduce, copy, distribute, allow public access by whatever means of public communication, transform or modify the contents, unless the corresponding authorization from the title owner thereof has been given.
c) Not to use the contents of the website to send publicity, communications for purposes of direct sales or for any other commercial purpose, unsolicited messages sent to a multitude of people regardless of its purpose, and to abstain from marketing or revealing such information in any way. In the event of any kind of dispute, both parties will try to come to a friendly agreement. If this is not possible, the Courts of Malaga will have jurisdiction to deal with the case and the parties will not have recourse to any other jurisdiction for the purposes of legal action.
Who do not agree with this policy must not introduce any data into this website or access the content of this website.
This website is owned and controlled by PHOENIX DE LOS FLAMINGOS, S.L Your use of this website is subject to the terms and conditions set out below and by using the website you show your agreement to such terms.
PHOENIX DE LOS FLAMINGOS S.L. reserves the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of the website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.
Whilst PHOENIX DE LOS FLAMINGOS S.L. has taken care of the preparation of the contents of this website, this website and the information contained in it are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will PHOENIX DE LOS FLAMINGOS S.L. be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (directly or indirectly) nor any indirect, economic, consequential or special loss.
PHOENIX DE LOS FLAMINGOS S.L. does not guarantee that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.
PHOENIX DE LOS FLAMINGOS S.L. does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the material.
PHOENIX DE LOS FLAMINGOS S.L. is not responsible if you are unable to access or use the site. If any of these terms and conditions should be determined to be invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such invalidity or unenforceability, and in relation to such state or country, such terms and conditions shall be excluded.
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This web site has been set up in compliance with Spanish regulations proper to the social address of PHOENIX DE LOS FLAMINGOS S.L. and therefore its terms and conditions shall be governed by and construed in accordance with the laws of Spain. LINKS TO OTHER WEBSITES.
This website contains hypertext links which will lead you to websites operated by third parties for reference and information purposes only. PHOENIX DE LOS FLAMINGOS S.L. does not control such other websites and does not accept any responsibility or liability in respect of the material on any such other website. The presence of such links does not constitute a recommendation of such websites or any advice or information on them by PHOENIX DE LOS FLAMINGOS S.L. No hypertext links to this website may be created without prior written consent of PHOENIX DE LOS FLAMINGOS S.L.
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